May 11, 2022
Over two million people get locked out of their houses every year, and more than half of them require the services of a locksmith. These property owners usually ask questions to clarify their doubts and ensure they are getting the best services because the locksmith industry is broad.
As a locksmith, you will need to equip yourself with important knowledge and useful advice to show your expertise and build trust with your customers. Here are some common questions you may likely get asked.
The locksmith industry is broad and most owners believe that every locksmith should be able to provide all types of services. As a locksmith, defining the services you provide and the ones you don’t will help build trust in your customers and avoid getting into unnecessary tight spots. A customer may require safe lock-related services for example, which you may not be offering. The best thing to do is to refer the customer to a specialized locksmith, and only render the services that you are skilled at.
It may look tempting to try your hands on other locksmith niches you don’t have experience and adequate knowledge about, but it is best to avoid any situation that will make you lose the trust of your customer. Let your customer know the services you provide when they call for inquiries.
It can be a dilemma for customers to decide whether they genuinely need the services of a locksmith or they can repair their locks themselves. Schooling your customers about the advantages of hiring a qualified locksmith and the backside of DIY processes will foster trust between you and your prospective customers.
Establish your authority in the locksmith field by letting them know that you have enough experience which will save them time and further complications. Also, let them know the complications and security breaches that come with installing a lock incorrectly.
One thing people care about is their money, and won’t hesitate to back out if a locksmith is not being straightforward with the costs. Customers will often ask if your service charges are fixed or are billed hourly. Locksmiths often have a fixed rate for their services or bill hourly. Whatever your cost method is, be upfront and consistent with your charges. However, make sure you consider some key factors like:
Having these questions answered will help you give a fair rate.
Customers also ask if a locksmith can duplicate locks. Lock duplicating can be achieved by creating a lock using the lock’s components or making an impression of the original lock. These two methods require experience and competent skills. It also costs more than the other lock-related services.
Therefore, make sure they understand what they are requesting or give alternative ways, like rekeying the locks. Also, be careful and confirm why the customer is requesting a key duplication to avoid security manipulation.
Customers try to find out if you can be trusted with their property. You can’t blame them because the locksmith industry also has its fair share of irresponsible and manipulative operators. Make sure you establish your reputation before commencing with the work. At 843 Locksmith, we ensure our locksmiths in Mount Pleasant, SC are highly qualified, insured, and license. As a rule of thumb, we ask for proof of ownership before commencing any work.
Like we stated earlier, the locksmith industry is broad, and defining where you belong is paramount to building customer trust. Make sure you have detailed answers to these questions above to build trust with your customers.
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